Voice
Decagon · Retell · transferRouter → specialists → human. Claims, money movement, and callers who need a person now escalate with a CSR packet.
Roverax AI Services
Stop paying twice for the same journey.
If the agent sounds human and still hands off work it could have finished, the company paid twice — once for AI, again for the human who closes the same ticket. We design CX agents that contain the closable majority and escalate the true minority on purpose.
80/20
The business problem
Most journeys are routine. Too many still reach a human empty-handed.
Soft transfer of closable work is the flaw. The customer repeats themselves. The queue grows. The company funded the AI path and the human path for the same outcome.
A demo that answers is not a journey that closes.
AI costRuntime, speech, telephony, orchestration
+
Human reworkTransfer, repetition, recovery, queue time
=
The double taxA closable journey paid for twice
What Roverax does
Containment you can measure. Escalation you can brief.
Voice & realtime agents
Inbound and outbound voice, warm transfer packets, end-call discipline. Primary platforms: Decagon and Retell. Speech and media from ElevenLabs, Daily, Pipecat, and peers when the job needs them.
Contain the closable. Escalate with a packet.
If the agent could have finished and still transfers empty, that is the failure. We design lead, service, and resolve paths so routine volume ends on the agent — and a human gets a whisper packet, not a cold caller.
Same standard on messaging and chat (Twilio, Gorgias), speech (Deepgram, ElevenLabs), realtime media (Daily, Pipecat), and orchestration / evals (Mastra) when the program spans more than one channel.
Delivery under the account owner
Enterprise, SI, or vendor partner program — the account owner keeps the customer relationship. Roverax builds the sandbox, runs the contain / escalate matrix, and stays on agent care into pilot. Live number and matrix first.
Capabilities
Agents across the journey. One standard: did it close?
Full CX — voice, messaging, helpdesk, orchestration. Voice is the sharp edge; the contain-vs-escalate rule is the same on every channel.
Messaging & helpdesk
Twilio · Gorgias · chatSMS, WhatsApp, and helpdesk threads that keep context — so the next channel does not restart the same form.
Speech & media
Best stack for the jobDeepgram, ElevenLabs, Cartesia, Daily, Pipecat, Modal — chosen per use case.
Orchestration · evals
Mastra · measured closesWorkflows, tool discipline, and eval loops. Acceptance is a closed journey — not a fluent conversation.
How we engage
Sandbox. Matrix. Pilot.
For enterprises, SIs, and vendor partner tracks. The account owner keeps the customer. We own the agent that has to close.
- 01 · Scope the closableName the volume that must finish on the agent. Name the minority that must escalate.
- 02 · Live sandboxReal number, real flows, published versions — dialable in days.
- 03 · Proof matrixContain, escalate, transfer-with-packet. Pass or fail on close.
- 04 · Funded pilotAgent care into production. Account owner stays prime. Roverax stays on the build.